Returns & Refunds Policy

Faulty or Damaged Items

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

If a product is faulty, defective, or damaged in transit, you may be entitled to a repair, replacement, or refund in accordance with Australian Consumer Law.

If you believe an item is faulty or damaged, please contact us within 30 days of delivery so we can assist with resolving the issue.

How to Report a Fault

To report a faulty or damaged item, please contact us at:

Email: sales@gearsons.com.au
Phone: 1300 219 737

Please include the following information:

• Your order number
• A description of the issue
• Clear photos or video showing the fault where possible

Returns must be authorised before being sent back.

Approved returns should be sent to:

Gearsons Auto Parts
6/48 O'Sullivan Beach Road
Lonsdale SA 5160
Australia

Return Shipping Costs

If a product is confirmed to be faulty, defective, or damaged in transit, reasonable return shipping costs may be covered by Gearsons Auto Parts.

If an item is returned and no fault is found, return shipping costs may be the responsibility of the purchaser.

Incorrect Orders

Customers are responsible for ensuring the correct part is selected prior to purchase.

If you are unsure about compatibility or fitment, please contact us before purchasing and we will assist where possible.

Gearsons Auto Parts does not guarantee compatibility based solely on vehicle make, model, or year. Customers should verify the manufacturer part number or contact us for assistance before purchasing.

Returns for incorrect orders may be considered at our discretion and may be subject to return conditions.

Fitment confirmation is the responsibility of the purchaser.

Return Conditions

Where a return is approved, items must:

• Be unused and uninstalled
• Be returned in original packaging where possible
• Include proof of purchase

Items returned without prior authorisation may not be accepted.

Exchanges

We do not offer direct exchanges. Approved claims will be resolved by repair, replacement, or refund where applicable.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Refund processing may take up to 10 business days after approval. Processing times may vary depending on your payment provider.

If more than 15 business days have passed since a refund was approved, please contact us at sales@gearsons.com.au.

Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law.